Help
Registration
- How do I gain access to EZ-Order / Product Documents / Master Technician?
- How long will it take for my Registration to be approved?
- Will Univar USA ever sell, rent, or share my user information to other companies?
User ID & Password
- What should I do if my login to EZ-Order / Product Documents / Master Technician fails?
- Will my User Id and Password account ever expire?
- Can I change my User ID / Password / Email Address / Contact Info?
- I just received my User ID and Password. Why can't I get into the Online Training section?
Products from Univar USA
Web Page Problems
- What do I do if I keep getting prompted to re-enter my USERid and Password when in secured areas?
- What do I do if a PDF doesn't display correctly (may get errors "File does not begin with '%PDF-'" or "Error reading xref entry.") when I click on it in Internet Explorer or Netscape?
- What do I do if I get the ERROR MESSAGE "This Page Cannot Be Displayed"?
Ask Mr. Pest Control
Master Technician
- Why doesn't my state have record of my completed Master Technician course?
- I'm licensed in a couple different states. How can I receive credit for each state?
- Can all my technicians use my registered User ID and Password to take Master Technician Courses?
- How do I get a Certificate of Completion after passing a course?
- Why can't I see the questions that I missed after taking the Post-Quiz?
- Why is Continuing Education credit not offered for my state?
- How can I help in getting online courses approved in my state?
- The certificate print function won't work. What is the problem?
- Why can't I view my Certificate of Completion?
- Will "My History" show every course I've ever taken and retaken?
- I scored 70% (21 correct answers) but I can't print a completion certificate for CEU's in my state. Why not?
- Is my state approved for CEU Credit in Master Technician?
Product Documents
- How can I find out what products are labeled for use on a specific site, like aircraft?
- I need to treat for pests in a candy store. How come I can’t find this site listed in the Approved Sites tables?
- My state allows me to use a product for a pest that is not specifically listed on a product label. Whey don’t you list all of the pests on product labels in this way?
- I need to treat for an unusual species of mealybug on shrubs, and your pest cross reference list does not mention this species.
- Why don’t you offer all of the product labels and MSDS’s in Spanish as well as English?
- I can log into the Product Documents section, but I can't open the MSDS or Label. What should I do?
- How do I know if the MOST current version is the one available on PestWeb?
- What is the Quick List all about?
- If you make a change to a document I would like to know about it so I can update my own document files.
- I can’t seem to open any of the files you have for the labels and MSDS’s.
- How can I save the documents in my own company computer?
- When I opened the label for a product I found it was not the right label. What should I do?
- I need to treat for an unusual species of mealybug on shrubs, and your pest cross reference list does not mention this species
Pest ID
- Your images have a watermark across them with your name on it. How can I remove that so I can use the images myself?
- I can’t find the bug I have in the Pest ID program. Why not?
- I know that what I have is a fly of some sort, but how can I figure out exactly what kind of fly?
- I have a bug to identify but don’t even know where to begin on its identity.
Weed ID
- Your images have a watermark across them with your name on it. How can I remove that so I can use the images myself?
- Your images have a watermark across them with your name on it. How can I remove that so I can use the images myself?
- I can’t find the weed I have in the Weed ID program. Why not?
- I know that what I have is a thistle of some sort, but how can I figure out exactly what kind of thistle?
- I have a weed to identify but don’t even know where to begin on its identity.
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